Conflict Resolution in Education & Care

This course gives a comprehensive overview of conflict resolution in settings that include children & young people

This course provides an insight into what conflict (including violence and aggression) at work may look like and is tailored specifically for those who work with children and young people. Participants will be able to recognise conflict situations as they develop and learn to handle them effectively. The course also gives useful insight into different patterns of behaviour and how treating them as the basis for communication can be helpful in handling conflict.

  • Average study time:
    study time

    1 hrs

  • Personal development points (CPD):


  • Price:


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Course Details

Conflict Resolution course details:
  • Clear, attractive format
  • Real-life scenarios help illustrate key points
  • With videos and graphics to make an enjoyable learning experience
  • Written by an expert with over 20 years experience of training in education and social care

Benefits for you

This course is designed to offer the information and guidance for Conflict resolution. It is written to support all staff within various sectors, however, at times it does interact with the Education and care Sector. Within the Education and care sector there are a large number of children or young people who are deemed to be more at risk from some of the behaviours that they may present. This also includes the Education and care staff and the behaviours they may be faced with, not only from their children and young people, but from colleagues, a child or young person’s family and friends and other visitors.

The Learning Outcomes are –

  • Understand what legislation and guidance is linked to conflict management 
  • Understand what the suggested employer and employee duties are 
  • Understand the theories and definitions regarding conflict, violence and aggression 
  • Understand the stages of conflict, communication and body language when handling conflict 
  • Understand what support and systems should be available to staff who encounter conflict at work 
  • Have knowledge of understanding behaviour and how it is a form of communication 
  • Have awareness of the most recent statistics regarding work-place violence (HSE)

Course Syllabus

Section 1 – Introduction

  • Learning Objectives 
  • Mapping
  • Meet The People 

Section 2 – Overview of Legislation and Guidance 

  • Introduction 
  • The Health and Safety at Work etc. Act 1974 (HASAWA) 
  • The Management of Health and Safety at Work Regulations 1999 
  • The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013 
  • Safety Reps and Safety Committees Regs 1977 and The H&S (Consultation with Employees) Regs 1996 
  • NHS Protect 
  • Employer Duties 
  • Employee Duties 
  • Acts of Omission 

Section 3 – Conflict including violence and aggression 

  • Introduction 
  • Work-related Violence 
  • Causes of Conflict 
  • Stages of Conflict 
  • Communication 
  • The LEAPS Model 
  • Body Language 
  • The SAFER Approach 
  • The SOLER Approach 
  • Physical Intervention 
  • Staff Support 
  • The Debrief 
  • Other Support 
  • Reporting 

Section 4 – Understanding Behaviour 

  • Introduction 
  • Types of Behaviour that challenge 
  • Behavioural Functions 
  • How do behaviours happen? 
  • Functional Behaviour Analysis 
  • Antecedents 
  • Behaviour Consequence 

Section 5 – Statistics

  • 21,183 STUDENTS
  • 9,400 COMPANIES