Information Governance

The course gives an overview of legislation and best practice relating to information governance and data protection in a health & social care setting.

This course is written to support all staff within various sectors, however, it is particularly intended for health & social care as confidentiality is such a major factor within the sector. This course offers the information regarding confidentiality and Information Governance to ensure the highest levels of practice.

  • Average study time:
    study time

    1 hrs

  • Personal development points (CPD):


  • Price:


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Course Details

Information governance course details:
  • Clear, attractive format
  • Real-life scenarios help illustrate key points
  • With videos and graphics to make an enjoyable learning experience
  • Written by an expert with over 20 years experience of health and social care training

Benefits for you

Information governance forms an essential part of many different qualifications and learning frameworks. If you are working towards any of these, it is important to appreciate to what extent this course helps you in your goal. The course has been mapped to the following qualifications (where it is applicable) –

The Care Certificate

14.1 Handle information

  • 14.1a – Describe the agreed ways of working and legislation regarding the recording, storing and sharing of information
  • 14.1b – Explain why it is important to have secure systems for recording, storing and sharing information 
  • 14.1c – Demonstrate how to keep records that are up to date, complete, accurate. (this will also need to be evidenced in the work place)
  • 14.1d – Explain how, and to whom, to report if they become aware that agreed ways of working have not been followed 

Level 2 Diploma in Health and Social Care (Adults) England

Unit 1 – Introduction to communication in health, social care or children’s and young people’s settings - Learning outcome 4 – Be able to apply principles and & practices relating to confidentiality at work

  • 4.1 – Explain the term confidentiality 
  • 4.2 – Demonstrate confidentiality in day to day communication, in line with agreed ways of working 
  • 4.3 – Describe situations where information normally considered to be confidential might need to be passed on 
  • 4.4 – Explain how and when to seek advice about confidentiality 

Unit 9 – Handling information in health and social care settings

  • 1.1 – Identify the legislation that relates to the recording, storage and sharing of information in health and social care 
  • 1.2 – Explain why it is important to have secure systems for recording and storing information in a health and social care setting
  • 2.2 – Explain what actions to take when there are concerns over recording, storing or sharing of information 
  • 3.1 – Keep records that are up to date, complete, accurate and legible 

Core Skills Training Framework

  • a) understand the principles of Information Governance and how they apply in every day working environments 
  • b) understand within the context of their specific role how to provide a confidential service to patients and service users in line with the duty of confidentiality 
  • c) Know how to ensure and maintain good record keeping. 
  • d) understand fundamentals of data protection, confidentiality and the Caldicott Principles 
  • e) understand the responsibilities of healthcare organisations under the Freedom of Information Act 2000 
  • g) Understand the principles of good record keeping. 
  • h) Understand, within the context of their role, how they can apply and maintain information security guidelines. 
  • i) Know where they can gain local access to policies, procedures and further information on Information Governance. 

Level 2 Apprenticeship Standard for Adult Care Worker

  • C17: How to make sure confidential information is kept safe

Course Syllabus

Section 1 – Introduction

  • Learning Objectives
  • Mapping
  • Meet The People

Section 2 – Information Governance

  • Introduction
  • What does information governance aim to achieve?
  • What is proper data handling/processing?
  • The Data Security and Protection Toolkit
  • Who is involved in data governance?
  • What laws influence data governance?
  • General Data Protection Regulation 2018
  • The common law duty of confidentiality
  • The Freedom of Information Act 2000
  • Human Rights Act 1998
  • Other relative guidance and codes of practice
  • Care Quality Commission (CQC)
  • Care Quality Commission (CQC) – Regulation 17
  • Why bother to comply with information governance?

Section 3 – Types of information/data

  • Introduction
  • Confidential Data
  • Personal Data
  • Sensitive Data
  • Anonymous Data

Section 4 – Caldicott Guardians

  • Introduction

Section 5 – Data Protection

  • The Data Protection Act
  • The General Data Protection Regulation (GDPR)
  • What is the purpose of GDPR?

Section 6 – Data Security Standards

  • The three leadership obligations
  • Leadership Obligation 1 – People
  • Leadership Obligation 2 – Process
  • Leadership Obligation 3 – Technology

Section 7 – Handling Information


  • What to consider when handling information
  • Who do you need to share the information with?
  • Why do you need to share the information?
  • How will you share the information?
  • Accidentally sharing information
  • Data storage
  • Information governance incidents

Section 8 – Cyber Security

  • Introduction

Section 9 – Handy Tips/Best Practice

  • Introduction 
  • Passwords 
  • Lock Your Computer Screen 
  • Email/Internet 
  • Post 
  • Telephone 
  • Data Destruction 
  • Social Media

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